Refund and Returns Policy

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Refund and Returns Policy

At Digiton Club, we aim to provide top-notch creative assets that cater to the needs of individuals and businesses. However, we understand that there may be circumstances where refunds or assistance are required. Please review our policy below for details:

1. Eligibility for Refunds

  • Refund requests can be made within 30 days of your purchase.
  • Refunds are only available if the following conditions are met:
    • The creative asset has not been downloaded or accessed.
    • There is a clear defect or issue with the asset, such as a corrupted file or missing components.
  • Refunds will not be granted for assets that have already been downloaded or used unless the product is defective or cannot function as described.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Fully downloaded or accessed digital products.
  • Customized or personalized creative assets.
  • Assets that have been used, altered, or redistributed.
  • Subscription-based services or memberships once the subscription period has started.

3. Refund Process

  1. To request a refund, contact us at support@sensixtech@gmail.com with your proof of purchase and a description of the issue.
  2. If your request is approved, your refund will be processed, and a credit will be issued to your original payment method within 5-10 business days.

4. Refund Denials

Your refund request may be denied in the following cases:

  • The asset has been downloaded and there is no technical defect.
  • The issue arises from user error (e.g., incompatibility with your software or failure to follow usage instructions).
  • Refund requests are made after 30 days from the date of purchase.

5. Exchanges

  • We do not offer exchanges for digital products.
  • However, if you experience an issue with a purchased asset (e.g., file corruption), we will assist in resolving the issue or provide a replacement asset.

6. Subscription Cancellations

For subscription-based services:

  • You may cancel your subscription at any time.
  • Refunds for subscriptions are only available if requested within the first 7 days of the subscription period and if no assets included in the subscription have been downloaded or accessed.

7. Late or Missing Refunds

If you haven’t received your refund after approval:

  1. Recheck your bank account or payment method.
  2. Contact your credit card provider or payment processor, as refunds may take a few days to officially post.
  3. If you still haven’t received your refund, please contact us at support@sensixtech@gmail.com for further assistance.

8. Need Help?

For questions regarding refunds, returns, or product issues, feel free to contact us at support@sensixtech@gmail.com. We’re here to help!